Last Updated: September 2026
SoulPawArt (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website and purchasing our products.
This Privacy Policy explains what information we collect, how we use it, how we may share it, and the choices available to you.
1. Information We Collect
When you visit our website, create an account, place an order, or contact us, we may collect information such as:
- Name
- Email address
- Phone number
- Billing and shipping address
- Order and purchase information
- Payment-related information
- Customer service communications
- Device and website usage information
- IP address and browser information
- Information you voluntarily provide to us
For personalized products, we may also collect:
- Pet photographs
- Pet names
- Pet-related customization details
- Design instructions
- Other information submitted for the creation of your personalized product
2. How We Use Your Information
We may use the information we collect to:
- Process and fulfill orders
- Create personalized products
- Communicate with you about your order
- Provide customer support
- Process payments
- Arrange shipping and delivery
- Improve our products and website
- Prevent fraud and abuse
- Maintain website security
- Comply with legal obligations
- Send marketing communications where permitted by law and where appropriate consent has been obtained
3. Customer Pet Photos
Photos uploaded for personalized orders are used primarily to create the product you purchased.
We may provide necessary order information and uploaded images to trusted production partners, contractors, or service providers who assist us in creating and fulfilling your order.
We do not publicly display your pet’s photos without appropriate permission.
If we would like to use your finished product, pet photo, testimonial, or order for promotional purposes, we may request your permission separately.
4. Payment Information
Payments may be processed by third-party payment providers.
SoulPawArt generally does not directly store complete payment card information on our own servers. Payment information may be collected and processed by the payment provider according to its own privacy policy and security practices.
5. Service Providers
We may share information with trusted third-party service providers that help us operate our business, including providers for:
- Website hosting
- Payment processing
- Order fulfillment
- Product production
- Shipping and delivery
- Customer support
- Website analytics
- Security
- Marketing and advertising
- Email communications
These service providers may only receive information reasonably necessary to provide their services to us.
6. Cookies & Tracking Technologies
Our website may use cookies, pixels, analytics tools, and similar technologies to:
- Keep the website functioning properly
- Remember preferences
- Understand website traffic and usage
- Measure advertising performance
- Improve our website and services
- Provide relevant advertising where permitted
Third-party services such as analytics, advertising, payment, and social media platforms may have their own privacy policies and data practices.
7. Marketing Communications
If you subscribe to our marketing communications, we may send you emails regarding products, promotions, new releases, or other updates.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us.
8. Data Retention
We retain personal information for as long as reasonably necessary to provide our services, fulfill orders, maintain business records, resolve disputes, prevent fraud, comply with legal obligations, and enforce our agreements.
Customer-uploaded pet photos may be retained for order fulfillment, customer service, quality control, or recordkeeping purposes for as long as reasonably necessary.
9. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmission or storage over the Internet can be guaranteed to be completely secure.
10. Your Privacy Rights
Depending on where you live and applicable law, you may have certain rights regarding your personal information, including rights to:
- Know what personal information we collect and how it is used
- Request access to certain personal information
- Request deletion of personal information, subject to applicable exceptions
- Request correction of inaccurate information
- Opt out of certain forms of sale or sharing of personal information
- Opt out of certain marketing communications
- Exercise applicable privacy rights without unlawful discrimination
To submit a privacy request, please contact us using the information below.
11. California Privacy Rights
If you are a California resident and applicable California privacy law applies to our business, you may have additional privacy rights under the California Consumer Privacy Act and related regulations.
These rights may include the right to know, delete, correct, opt out of certain sale or sharing of personal information, limit certain uses of sensitive personal information where applicable, and receive equal treatment for exercising applicable privacy rights.
To submit a request, please contact us at:
Email: [Privacy Email Address]
We may need to verify your identity before completing certain requests.
12. Children’s Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information directly from children under 13.
If you believe that a child has provided personal information to us, please contact us.
13. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or applicable legal requirements.
The updated version will be posted on this page with a revised “Last Updated” date.
15. Contact Us
If you have questions about this Privacy Policy or would like to exercise an applicable privacy right, please contact:
SoulPawArt
Email: [Privacy / Customer Service Email]
Website: [Your Website URL]
Turn Memories Into Art.